Frequently Asked Questions

Everything you need to know about your Cooper shopping experience.

What is the standard shipping timeframe?

We offer standard shipping which typically takes 3-5 business days within the continental US. International shipping times vary by location, usually ranging from 7-14 business days.

How do I return or exchange an item?

We accept returns and exchanges within 30 days of delivery. Items must be unworn, unwashed, and have the original tags attached. Visit our Return Portal to generate a prepaid shipping label.

How do I find my correct size?

Each product page features a detailed 'Size Guide' with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.

What payment methods do you accept?

Cooper accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment options via Klarna and Afterpay.

Are your materials sustainably sourced?

We are committed to ethical fashion. 80% of our current collection is made from organic cotton, recycled polyester, or Tencel, and we audit our factories annually for fair labor practices.

Can I track my order once it has shipped?

Yes. Once your order leaves our warehouse, you will receive an email with a tracking number and a link to monitor your package's progress in real-time.